Sunday, January 17, 2010

On the Border - Northlake

Overall Review: A
Once again, craving for Mexican hit and I found another On the Border Restaurant for lunch. I was tentative at first, having had such a great experience at the Concord location. Luckily, everything was once again excellent. Our server, knowledgable about the menu and fun to talk with. The manager was very visible, walking around, talking to tables. I mentioned it was our second OTB stop in a week, and she laughed, saying "well, that's a good thing!" We didn't have any issues, but overheard the table behind us being rather unreasonable, even so, the staff and management were professional and helpful and were able to please even the pickiest of customers. We overheard the conversation, the server said that if the customer didn't like hot things, she probably wouldn't like a specific menu item. The customer ordered it anyway, and low and behold, it was too hot for her. The server apologized (although, she had nothing to be sorry for) and quickly brought her something different. The manager even came out and apologized that the item was too hot for the customer. They should be proud of the level of customer service!

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